Our speciality
Website support and maintenance
Ongoing care for your Umbraco website from a senior team that knows it inside out. Fixes, updates, upgrades and improvements, all handled, all logged.
- urgent response
- 4h
- work logs
- Monthly
- with Umbraco
- 20 yrs
What's included
Every support agreement is shaped around your site, but these come as standard.
-
SLAs with quick response times
Agreed response times, with urgent issues picked up first.
-
Time booked in for you
Dedicated, allocated time in our schedule every month, not squeezed between projects.
-
Security and Umbraco updates
Patches applied promptly, and upgrades planned well before end of life dates.
-
Simple ticketing
Raise requests easily and track their progress, with no chasing.
-
Monthly work logs
See exactly where your hours have gone, every month.
-
Advice when you need it
A trusted partner on hand for advice, ideas and honest second opinions.
Switching to us is straightforward.
-
1
Health check
We review your code, hosting, speed, accessibility and security.
-
2
Clear plan
What needs doing now, what can wait, and a fixed price for each.
-
3
Smooth handover
We take over code, hosting and pipelines from your previous supplier.
-
4
Looked after
Ongoing support, monthly logs and regular reviews. You stop worrying.
Case study · Chelmsford City Council
Four Chelmsford City Council websites, upgraded to Umbraco 17.
Our experience with Brace has been great - working with them has been stress-free and we would highly recommend them. They are knowledgeable, competent and transparent, and are a pleasure to work with. A great find!
Questions we're often asked
Anything else? Ask us directly.
Can you support a site another agency built?
Yes. Most of our support clients came to us that way. We start with a health check so we understand the code before we take responsibility for it.
Which versions of Umbraco do you support?
All of them, old and new. We'll always recommend being on the latest long-term support version, currently Umbraco 17, and if you're not, we'll plan the upgrade with you as part of the agreement.
How is support priced?
Support is based on the number of days your site needs, agreed with you up front. Every hour is shown in your monthly work log.
Do you host the website too?
Yes, on Microsoft Azure or our own UK servers. If your site is hosted elsewhere, including on your own servers, we'll work with that.