We're looking for a Client Partner

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About the role

We're looking to find a talented and enthusiastic Client Partner to join our team! This role is fully remote, as is all of our team, so the successful applicant must be an excellent communicator.

Please, no recruiters. Only applicants get in touch

Salary: Up to £35K p/a DOE
Location: Remote (UK based)

What you'll be doing

  • Acting as first line contact for all clients
  • Liaising with clients and Brace Digital team to successfully deliver work
  • Carrying out weekly client calls and communications ensuring the client is always kept up to date
  • Providing clients with monthly reports for time used
  • Carrying out bi-annual client satisfaction surveys
  • Supporting the team in sales and pitch processes
  • Managing client billing and invoicing
  • Managing external resources

Accountabilities

  • Accountable for Brace Digital’s client happiness and ensuring that Brace Digital are meeting our clients' objectives and KPIs
  • Delivering projects on time and on budget
  • Managing Brace Digital’s studio schedule and resources
  • Managing client growth to agreed targets

What you'll get from us

  • Fully remote working
  • Flexible working hours
  • Salary in line with industry standards
  • 24 days holidays + bank holidays
  • Day off on your birthday
  • Pension contributions
  • Closed for Christmas break

Skills that you should have

  • Minimum 3 years experience of project manager, account manager or similar role
  • Digital agency experience
  • Experience with project management tools such as Trello, JIRA, Asana and Harvest
  • Excellent organisation skills
  • Excellent communicator
  • Excellent problem solver
  • Experience of working with various project management methodologies including waterfall and agile
  • Super friendly!

Skills that would be an added bonus

  • Project management qualification
  • Experience with Umbraco or similar CMS
  • Experience of carrying out client training sessions
  • Experience of testing websites
  • Any experience of marketing or previously held marketing roles
  • Any experience of sales or previously held sales roles
  • Any experience of business analyst held roles

Please apply by completing the form below: